Xanterra Leisure Holding, LLC

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Parking Facility Manager

Parking Facility Manager

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The Parking Facility Manager is responsibile for the overall direction, coordination, and evaluation of the parking garage. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. As the manager, this position will carry out supervisory responsibilities in accordance with the Company's policies, procedures and applicable laws.


  • Lead, train, and inspect the performance of assigned staff, ensuring that all procedures are completed to the properties standards. Schedule and approve work of employees; evaluate performance on a regular basis.
  • Ensure quality customer service and guest satisfaction in accordance to established procedures including the investigation and resolution of customer service complaints.
  • Maintain oversight of all Parking operation functions, including being present at all assigned events to maintain client relationship; assisting operations in the execution of events; working with clients/customers to arrange and follow through on all parking related details; and to ensure all special requests are met.
  • Act as a liaison between the guest and the property staff; participate in arranging and coordinating all parking details bus tours, special events, employee parking and other occurrences that require parking; confer with other departments to coordinate needs.
  • Write proposals, strategies, contracts, function sheets with detailed operations information; negotiate and close contracts, obtain deposits and final payments.
  • Analyze information concerning facility operation such as daily staffing, patron attendance, and labor costs to prepare budget and to maintain cost control of facility operations; accurately maintain forecasting reports.
  • Inspect parking lot facilities to ensure that equipment and buildings meet requirements of state and local health codes and internal safety regulations; Estimate and requisition/purchase needed supplies and equipment.
  • Monitors construction operations.


  • 5 to 10 years guest service management experience and/or training; or equivalent combination of education and experience.
  • Experience operating or managing a revenue generating department including the management of the budget and financial plans.
  • Understanding of, and experience with electronic point of sale systems and back-office administrator programs.
  • Demonstrated experience with guest satisfaction and with operating according to proper procedures.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Valid driver’s license with a clean driving history.



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