Xanterra Leisure Holding, LLC

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Ranch Housekeeping Manager

Ranch Housekeeping Manager

Requisition ID 
2017-12164
Job Locations 
US-CA-DEATH VALLEY
Posted Date 
9/5/2017
Category 
Rooms/Lodging

More information about this job

Overview

Oversees the Inspector, GRA, and House Person positions to ensure all guest rooms and public areas are cleaned in a timely manner according to company guidelines. Maintain accurate records on room statuses, maintenance requests, training/coaching of employees, and shift meetings. Assist management with special projects and assignments as directed.

Responsibilities

  • Provides direct daily support for the Executive Housekeeper.
  • Fill in as need to assist the Inn Executive Housekeeper.
  • Follow company and department policies and procedures.
  • Ensure adherence to all safety regulations. Including but not limited to: bio-hazard storage, fire prevention, personal protective equipment, and ergonomics.
  • Attend monthly “Green Team” meetings as a department representative.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Ensure uniform, name tags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
  • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
  • Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, and provide input on possible improvements.
  • Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
  • Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory). This includes circulating to all areas of the property.
  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments to ensure guest satisfaction and comfort.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
  • Maintain accurate records of rooms assigned, room statuses, maintenance requests, attendance records, linen orders, and the pass down log.
  • Monitor the working condition and cleanliness of housekeeping machinery and equipment.
  • Train employees and ensure compliance with all housekeeping procedures, including safety procedures and equipment operation.
  • Operates as an inspector, frequently completes a daily check of all rooms for guest cleanliness.
  • Is required to “fill-in” as a GRA to help clean rooms as needed.
  • Supervises guest room attendants ensuring maximum productivity, high moral.
  • Reports occupancy status and releases ready rooms in a timely fashion and updates room statues via the phone system. Use of the computer to update room statuses when the phone system does not capture the updated.
  • Communicates with Executive Housekeeper in areas of room condition, employee productivity and attitude.
  • Opening & closing duties, ordering supplies and scheduling daily assignments.
  • Inspect one building on a daily basis when the Executive Housekeeper is on duty.
  • Flexible with his or her schedule based on the needs of the resort. Note that the Housekeeping Lead and Executive Housekeeper will not have the same days off. Coverage is required everyday by either the Lead or Executive.
  • Complete HIG’s on each employee, at least monthly.
  • Assist the Executive Housekeeper with annual reviews. 

Qualifications

  • Strong leadership skills
  • Experienced with computer systems and software. Knowledge of OPERA and Outlook a plus.
  • Working knowledge of all housekeeping positions and equipment.
  • Previous experience as inspector, GRA, and/or house person.
  • Ability to supervise employees and interact with guest in a professional and courteous manner.
  • Ability to adhere to and enforce grooming standards.
  • Ability to assist with moving furniture in guest rooms.
  • Ability to adhere to all safety Standards/Procedures when using cleaning materials, and be able to train employees in the safe use of chemicals and equipment.
  • Ability to teach and perform all housekeeping department duties.
  • Ability to lead and motivate workers.
  • Ability to assign and check the work of others.
  • Ability to work varied shifts as scheduled by management.
  • Ability to fill in for all housekeeping positions.
  • Ability to drive company vehicles.
  • Maintain a satisfactory attendance record.
  • Must have a valid driver’s license.
  • Must be able to bend, push, pull, lift and stand extended periods of time.
  • Must be able to work on feet for at least 8 hours.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Visually inspect tools, equipment, rooms or machines (e.g., to identify defects and cleanliness).
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
  • Ability to work outdoors and in extreme temperatures.

Furnace Creek Resort provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Furnace Creek Resort complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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